Returns & Refunds
Your Complete Peace of Mind with Our 100% Money-Back Guarantee
Delivery Guarantee
If your order doesn't arrive, you get a full 100% refund. No questions asked - your satisfaction is guaranteed.
Our Guarantee to You
At Certified Steroids Lab, we stand behind every product we sell and every delivery we make. Our comprehensive guarantee ensures you can shop with complete confidence, knowing your investment is protected.
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Non-Delivery Protection: Full refund if your order doesn't arrive
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Damaged Products: Replacement or refund for damaged/incorrect items
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Quick Resolution: Fast processing of all refund and replacement requests
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No Hidden Conditions: Clear, straightforward guarantee terms
Refund Policies
Clear, fair policies designed to protect your interests
Non-Delivery Guarantee
If your order is not delivered, you are entitled to a 100% money-back refund. We monitor all shipments closely and act immediately on delivery issues.
What to Do:
- Contact support immediately if tracking shows delivery issues
- Provide your order number and tracking information
- We initiate refund within 24 hours of confirmation
- Full refund processed to your original payment method
Damaged or Incorrect Products
In the rare event that your order arrives damaged or contains incorrect items, we'll make it right immediately with replacement or refund.
Requirements:
- Notify us within 48 hours of receipt
- Provide photos of damaged items or incorrect products
- Our team assesses and provides resolution within 24 hours
- Choice of replacement or full refund
Order Cancellations
Orders can be canceled before dispatch by contacting our support team. Due to our fast processing, orders cannot be canceled once shipped.
Cancellation Process:
- Contact support via email or live chat
- Provide order number for cancellation request
- Full refund if canceled before dispatch
- Instant confirmation of cancellation
Partial Refunds
Partial refunds may be considered for issues such as missing items, damaged products, or order discrepancies on a case-by-case basis.
Evaluation Process:
- Our support team reviews each case individually
- Fair resolution based on specific circumstances
- Quick assessment and processing
- Transparent communication throughout
Refund Process
Simple, straightforward steps to resolve any issues
Contact Support
Reach out via email or live chat with your order details and issue description
Issue Assessment
Our team reviews your case and gathers necessary information
Resolution Offered
We present the appropriate solution - refund, replacement, or partial refund
Quick Processing
Refunds processed within 24 hours, replacements shipped immediately
Get Help Quickly
Our dedicated support team is here to help you resolve any issues quickly and efficiently. We understand the importance of fast resolution and prioritize all refund and return requests.
Fast Resolution Guarantee
We pride ourselves on quick issue resolution. Most refund and return requests are processed within 24 hours, with immediate responses to all customer inquiries.
Frequently Asked Questions
Quick answers to common questions about returns and refunds