Privacy Policy

Personal Information

We collect the following personal information when you place an order or create an account:

• Contact Information: Name, email address, shipping address
• Age Verification: Confirmation of 21+ age requirement
• Order Details: Products ordered, order history, preferences
• Communication Records: Support tickets, live chat transcripts, email correspondence

Usage Data

We automatically collect certain information when you visit our website:

• Technical Information: IP address, browser type, device information
• Usage Patterns: Pages visited, time spent, click patterns
• Cookies & Tracking: Session cookies for functionality, analytics cookies for improvements

Payment Information

Due to our manual payment processing system, we do not store sensitive payment information on our servers. Payment details are handled directly through secure third-party providers or manual processing.

Communication

We may contact you for the following purposes:

• Order Updates: Shipping confirmations, tracking information, delivery status
• Customer Support: Responses to your inquiries, issue resolution
• Service Announcements: Important updates about our services or policies
• Security Alerts: Notifications about potential security issues

Security Measures

• Encryption: All data transmitted between your browser and our servers is encrypted using SSL/TLS protocols
• Access Controls: Strict access controls limit employee access to personal information on a need-to-know basis
• Secure Storage: Data is stored on secure servers with regular security updates and monitoring
• Manual Payment Processing: No sensitive payment information stored on our systems
• Regular Audits: Continuous security monitoring and regular vulnerability assessments

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy:

• Order Information: 5 years for legal and accounting purposes
• Customer Communications: 3 years for service quality and dispute resolution
• Website Analytics: 2 years for service improvements
• Inactive Accounts: Deleted after 3 years of inactivity

Data Sharing

We do not sell, trade, or rent your personal information to third parties. We may share information with:

• Shipping Partners: Necessary shipping information to delivery services
• Payment Processors: Only information required to process payments
• Legal Authorities: When required by law or to protect our legal rights
• Service Providers: Trusted partners who assist in website operation (under strict confidentiality agreements)

Access & Correction Rights

• Right to Access: You can request a copy of the personal information we hold about you
• Right to Correction: You can request corrections to inaccurate or incomplete information
• Right to Portability: You can request your data in a structured, commonly used format
• Right to Object: You can object to certain types of processing

Deletion Rights

You have the right to request deletion of your personal information in certain circumstances:

• When the data is no longer necessary for the purposes collected
• When you withdraw consent (where processing was based on consent)
• When you object to processing and there are no overriding legitimate grounds
• When the data has been unlawfully processed
• When the data must be erased to comply with a legal obligation

Opt-Out Rights

You can control how we use your information through various opt-out mechanisms:

• Cookies: Manage cookie preferences through your browser settings
• Marketing Communications: Unsubscribe from non-essential emails using the link in each message
• Analytics: Opt-out of website analytics tracking
• Data Processing: Object to certain data processing activities